Refund Policy

Thank you for buying our courses and certifications. We want to make sure that our users have a rewarding experience while they are discovering information, assessing, and purchasing our training courses, whether it may be for an exam voucher, partnership program or online/classroom training courses. As with any online purchase experience, see below are the terms and conditions that govern the Refund Policy. When you buy a training course and simulator package on the PMO Global Institute website you agree to our Privacy Policy, Terms of Use and the points below.

Cancellation & Refund Policy:

Certification Exam Fee

If canceled after 72 hours of subscription then no refund will be issued.
In the case that PMO Global Institute cancels the subscription within 72 hours then a 100% refund will be made.

Classroom Training/Instructor led Training

PMO Global Institute, reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrollments, instructor illness or force-majeure events (like floods, earthquakes, political instability, etc.)

In the case that PMOGI cancels an event, a 100% refund will be paid to the delegate.
If a delegate cancels 15 days or more prior to the event, 25% of total paid fee will be deducted and the remaining amount will be refunded back to the delegate.
If a delegate cancels 7 days or more prior to the event, 50% of the total paid fee will be deducted and the remaining amount will be refunded back to the delegate.
If a delegate cancels 7 days or less prior to the event, no refund will be issued.
In the case of a discounted product sale, no refund will be given in any case.

PMO GI Authorized Business Partner (ABP) Program

In the case of cancellation by partner, no refund will be issued
In the case of cancellation by PMO Global Institute, 50% of the fee will be refunded.
If case of major changes by PMO Global Institute and partner does not want to continue, no refund will be made.

Baseline – Project Management Office (PMO) Software

Baseline PMO Software is committed to total client satisfaction. We provide a “Startup” plan which is free to use for an unlimited period. All our paid plans start with a 15-day free trial (No Credit Card Required) so that you can find out if BASELINE PMO Software is a good fit for your business or not. If you are not completely satisfied within this period you can either avoid adding a payment method or request the account is terminated.
Baseline PMO Software is a Paid Subscription-based Product and as such it has a no refund policy. Your Account is subject to this policy and to the terms set forth herein. While you can cancel your trial or paying account at any time, you will not be eligible for refunds, including for partially used subscriptions or downgraded subscriptions during a billing period. Cancellations during your subscription term do not entitle you to refunds, in whole or in part, including but not limited to applicable fees incurred by you upon billing such as conversion rate fluctuations, international bank transaction fees and overdraft fees.

Access key Purchase

Once the packages are added to the partner wallet, no refund will be made.

Duplicate payment

Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) within 5 to 7 working days after intimation by the customer.

Note: All refunds will be processed within 30 days of receipt of the refund request as per policy.

if you have any queries, please write at support@pmoglobalinstitute.org

Free Query

info@pmoglobalinstitute.org